Here at Kona Bikes UK Ltd we would like you to be completely satisfied with products you purchase from us. We understand that occasionally mistakes can be made and there is sometimes a need to return or exchange the goods you purchased.
If you would like to return a product you purchased from us we would like the process to be as hassle-free as possible. To keep the process as smooth as possible please comply with the following:
Once we receive your item, we will inspect it and notify you that we have received your returned item. After this inspection we will notify you on the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. We will issue the credit as soon as possible, no longer than 14 days.
You will need to contact us soon as possible if you believe an item is faulty or received damaged.
Products are normally covered by the manufacturers warranty, such as the Kona Warranty. If you are unfortunate and have to return your product due to a fault we will be happy to help with the return, replacement or repair process.
You will be responsible for any shipping costs when returning or exchanging items. We will cover the costs when faulty items are returned, but you will need to contact us first and get approval of the return method and costs.