General terms & conditions

We would like you to shop with confidence when ordering through Kona Bike Shop UK. Below a summary of our main terms and conditions to help you understand some important information.

When ordering from Kona Bike Shop UK you are agreeing with these terms and conditions, including details in our privacy policy and returns and refund policy.

 

Disclaimer

All specifications, pricing and availability information is subject to change without notice.

The information contained in this website is for general information purposes only. The information is provided by Kona Bikes UK Ltd and while we endeavour to keep the information up to date and correct, we shall not accept any liability for information inaccuracies, order errors or any information saved or replicated from this website.

 

Contact Details

The website konabikes.co.uk is a site operated by Kona Bikes UK Ltd, company number 09143004 and vat number 204 6322 47. Our business address is The Old Fire Station, 20 Pyrcroft Road, Chertsey, Surrey, KT16 9HL. Telephone number +44(0)1932 564661 or e-mail ukstore@konaworld.com (standard call and data charges apply).

 

Purchasing from us

By ordering from us you are agreeing for your personal information to be used for the purposes of supplying the goods. Including passing your details onto couriers and other sub-contractors. We will not use your details for other purposes without asking your permission or give you the options to decline.

All prices displayed are including vat with the costs of delivery given during the basket/checkout process.

Delivery

We aim to dispatch in stock items within 3-5 business days, but we cannot give precise delivery dates. We will package orders well and use reputable couriers, however we cannot accept responsibility for damaged goods in transit.

 

Assembly

We will check our product over before sending to make sure they are fit for purpose. To ensure items are secure during transit we will partially disassemble some products (like bicycles) with minimal re-assembly required, example pedals on, handlebars re-attached/tightened and front wheels fitted. We accept no responsibility if items are poorly re-assembled. You should contact a trained

 

Returns & Refund Policy

Here at Kona Bike Shop UK we would like you to be completely satisfied with products you purchase from us. We understand that occasionally mistakes can be made and there is sometimes a need to return or exchange the goods you purchased.

All of the details are covered in our Returns and Refund Policy

 

Service & Repairs

Servicing and repairs are carried out by trained technicians to a high standard. We advise advanced booking of repairs as the workshop is normally busy. We endeavor to complete servicing and repairs on a same day service, you will typically drop the bike off in the morning (or day before) and it will be ready by the end of that day. We regret we cannot store bikes or parts, if bicycles are left with us for more than a week a £5 daily charge will be payable at the managers discretion. If a product is left with us for more than three months we will presume is no longer wanted and will be sold, destroyed or recycled.

 

Privacy Policy

Kona Bike Shop UK is committed to respecting your privacy, full details are included in our Privacy Policy.